Safe Play & Player Wellbeing
Responsible Gambling at Trust88
Gambling at trust88 is intended to be entertainment — nothing more, nothing less. This page is our commitment to ensuring every Malaysian player on our platform has access to the tools, information, and support they need to keep it that way.
Our Commitment
Gambling Should Always Be a Choice
At trust88, we believe that a healthy gambling environment starts with honest, open conversation about the risks involved. Online gambling — whether that is live casino games, sports betting on Liga Super Malaysia and the English Premier League, or spinning slots — can be an enjoyable pastime when approached with the right mindset. It becomes a problem only when it stops being a choice and starts feeling like a compulsion.
Problem gambling does not discriminate. It can affect players from Kuala Lumpur to Johor Bahru, Petaling Jaya to Penang — regardless of income, background, or how long someone has been gambling. The warning signs can be subtle at first, and that is precisely why trust88 invests in prevention tools, clear player education, and direct pathways to professional support.
This page explains everything you need to know about how trust88 supports responsible gambling. If you are reading this because you are worried about your own gambling habits — or those of someone close to you — please take that concern seriously. The tools and support resources listed here are available immediately, at no cost, and without judgment.
If you are in distress right now: You do not need to read this entire page first. Please contact a professional support service immediately. In Malaysia, you can reach Talian Kasih 15999 (operated by the Ministry of Women, Family and Community Development) — a free, confidential helpline available around the clock. International support is also available through GamCare, which provides free information, advice, and counselling for gambling-related issues.
Player Protection Tools
Tools Available to Every Trust88 Player
All of the following tools are built into your trust88 account, available free of charge, and can be activated at any time without contacting support — though our team is always available to help if you prefer.
Deposit Limits
Set a maximum amount you are willing to deposit on a daily, weekly, or monthly basis. Once your chosen limit is reached, the platform will not process further deposits until the period resets. Reductions to your deposit limit take effect immediately. Any request to increase a limit is subject to a 24-hour cooling-off period — giving you time to reconsider.
Available in Account SettingsLoss Limits
Define the maximum net loss you are comfortable with over a defined period. When your net loss reaches the limit you have set, your ability to place further bets is paused for that period. Loss limits give you a financial safety net that operates automatically — no willpower required in the moment.
Available in Account SettingsSession Time Limits
Set a maximum session duration — from 30 minutes to 8 hours. When your session time expires, you will receive a notification and be logged out automatically. Time limits are particularly effective for maintaining awareness of how long you have been playing, since extended sessions can impair decision-making.
Available in Account SettingsCooling-Off Periods
Take a short break from gambling without permanently closing your account. Choose a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account's gaming and deposit functions are suspended. Cooling-off is immediate — once activated, it cannot be reversed until the period ends.
Immediate EffectSelf-Exclusion
Request a longer-term or permanent exclusion from the trust88 platform. Options include 6 months, 12 months, or permanent closure. Self-excluded players are removed from all promotional communications and cannot reopen their account during the exclusion period. If you are considering self-exclusion, we strongly encourage it — it is one of the most effective tools available.
Strongest ProtectionMarketing Opt-Out
Opt out of promotional emails, SMS notifications, and bonus offers at any time. For players who find that promotional messages trigger urges to gamble, removing this stimulus is a practical and immediate step. You can manage your communication preferences directly in your account settings or by contacting support.
Immediate EffectKnow the Signs
Warning Signs of a Gambling Problem
Problem gambling rarely announces itself clearly. More often, it develops gradually — through patterns of behaviour that can be rationalised individually but form a concerning picture together. Being honest with yourself about the following signs takes courage, but it is the first step toward getting back in control.
If you recognise several of these signs in yourself — or in a family member or friend — please use the self-exclusion tools above or reach out to one of the support services listed further down this page.
Acknowledging a problem and seeking help is a sign of strength. Trust88's responsible gambling tools and Malaysia's professional support services exist precisely for moments like this.
Chasing Losses
Continuing to gamble in an attempt to win back money already lost — often increasing bet sizes in the process.
Gambling with Essential Funds
Using money earmarked for rent, groceries, bills, or other necessities to fund gambling sessions.
Hiding Gambling Activity
Concealing the extent of gambling from family members, friends, or employers out of shame or fear of judgment.
Inability to Stop
Repeated unsuccessful attempts to reduce gambling frequency or set spending limits that you then break.
Mood Dependent on Outcomes
Feeling anxious, irritable, or depressed when not gambling, or when gambling sessions end in a loss.
Neglecting Responsibilities
Missing work, neglecting family obligations, or abandoning hobbies and social activities in favour of gambling time.
Borrowing to Gamble
Taking out loans, borrowing from friends or family, or selling personal possessions to fund gambling sessions.
Preoccupation with Gambling
Spending significant time thinking about past sessions, planning future bets, or researching odds when not on the platform.
Taking Action
How to Self-Exclude from Trust88
Self-exclusion is available to any trust88 player at any time, for any reason. You do not need to be in crisis to use it — some players use a cooling-off period simply as a planned break. Here is how it works.
Log In to Your Account
Access your trust88 account from any device — desktop, tablet, or mobile. Navigate to your Account Settings dashboard using the profile menu at the top right of the screen.
Open the Responsible Gambling Section
Within Account Settings, locate the "Responsible Gambling" or "Player Protection" tab. This section contains all available tools: deposit limits, loss limits, session limits, cooling-off, and self-exclusion.
Select Your Exclusion Period
Choose from a short-term cooling-off (24 hours, 7 days, 30 days) or a longer self-exclusion period (6 months, 12 months, or permanent closure). Review the description for each option before confirming.
Confirm Your Request
Confirm your selection. Self-exclusion and cooling-off periods take effect immediately upon confirmation. You will receive an email confirmation to your registered address. During the exclusion, all gaming and deposit functions will be disabled.
Contact Support if You Need Help
If you cannot access your account or prefer to speak to a team member, contact our support team by email at [email protected] (plain text only — not a clickable link). Support is available daily, 9:00 AM – 1:00 AM Malaysian Standard Time. Self-exclusion requests submitted by email are processed within two hours during operating hours.
Important: Once a self-exclusion period is active, it cannot be reversed or shortened. This is intentional — the protection only works if it is firm. If you are self-excluded and concerned about your wellbeing, please contact one of the support services below rather than attempting to circumvent the exclusion.
Honest Self-Reflection
Ask Yourself These Questions
This is not a formal diagnostic tool, but honest answers to these questions can help you understand whether your gambling habits are in a healthy place. There is no score — just a conversation with yourself.
If you answered "yes" to any of the above: Please consider using one of trust88's player protection tools, or contact a professional support service. Answering honestly — even if only to yourself — is the first step. You do not have to wait until things are serious. Getting support early is always better than waiting.
Professional Support
Help Is Available — You Are Not Alone
The following are established, professional organisations that provide free and confidential support for gambling-related issues. Trust88 encourages any player who is struggling to reach out. All contacts below are plain text only and must be copied manually — they are not clickable links.
Talian Kasih 15999
Malaysia's national welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides free, confidential counselling and referrals for a range of personal and social welfare issues, including gambling-related problems.
Available 24 hours a day, 7 days a week. Calls are free from any Malaysian network. Available in Bahasa Melayu and English.
GamCare
An internationally recognised charity dedicated to reducing gambling-related harm. GamCare provides a free helpline, live chat counselling, structured support programmes, and a large library of resources for players and their families.
Gamblers Anonymous
A fellowship of individuals who share their experience, strength, and hope with each other to solve their common gambling problem. Meetings are available in-person and online globally, including accessible options for Malaysian-based members.
Befrienders Kuala Lumpur
A volunteer organisation providing emotional support to those in distress, despair, or experiencing mental health difficulties — including issues related to problem gambling. Completely confidential and non-judgmental.
Available daily, 24 hours. English-language support available.
Support for Family Members
Problem gambling affects not just the individual, but partners, parents, siblings, and children too. Organisations like GamCare and Gamblers Anonymous both offer dedicated resources and support programmes for the families and loved ones of problem gamblers.
Trust88 Support Team
Our own customer support team is trained to handle responsible gambling conversations with care and without judgment. If you would prefer to speak with us first before approaching an external service, we are here daily during Malaysian Standard Time.
Daily, 9:00 AM – 1:00 AM Malaysian Standard Time (UTC+8). We will always treat responsible gambling conversations with the highest level of confidentiality and priority.
Our Pledge
Trust88's Responsible Gambling Commitments
These are not aspirational statements — they are operational standards that every member of the trust88 team is held accountable to.
Strict 21+ Age Enforcement
Every account on trust88 is subject to mandatory KYC age verification before withdrawal. We do not allow underage players on the platform — full stop. This is a non-negotiable operating principle, not just a policy statement.
Free Tools, Always Available
Every responsible gambling tool — deposit limits, loss limits, session limits, cooling-off, self-exclusion — is free to use and immediately accessible within every registered account. We will never make it difficult to access these features.
Proactive Monitoring
Trust88 uses behavioural analysis to identify account patterns consistent with problem gambling — such as sharply escalating deposit frequency, large loss sequences, or abrupt changes in play patterns. Where such patterns are detected, our responsible gambling team may proactively reach out.
Responsible Marketing
Trust88 does not market aggressively to players who have previously requested a cooling-off period or self-exclusion. We also do not use gambling advertising that targets vulnerable individuals or presents gambling as a solution to financial or personal problems.
Transparent Odds and RTP
All casino games on trust88 display certified Return to Player (RTP) information. Sports betting markets display real-time odds. We do not present gambling as skill-based or imply that losses can be recovered through strategy. The house edge is real — and we will not obscure that fact.
Self-Exclusion Honoured — No Exceptions
A self-exclusion at trust88 is permanent for the duration selected. We do not permit re-registration during an exclusion period, and we do not contact excluded players with promotional material. If you are self-excluded and concerned, please reach out to the support services listed on this page.
Age Verification Policy
Trust88 operates a strict 21+ policy across the entire platform. Before any withdrawal is processed, all players are required to complete identity verification (KYC) by submitting a valid Malaysian government-issued photo ID (MyKad, Passport, or Driver's Licence). Where the submitted documents cannot confirm that the player is at least 21 years of age, the account will be suspended and any deposited funds returned to the originating payment method. Trust88 also reserves the right to request age verification at any stage of the account lifecycle.
If you are aware of an underage individual using the trust88 platform, please contact us immediately at [email protected] (plain text only — not a link) so that we can investigate and take appropriate action.
Play Responsibly
Enjoy Trust88 — On Your Terms
Armed with the right tools and an honest understanding of the risks, online gambling can be a genuinely enjoyable part of life. Trust88 is here to support that — with real player protections, transparent practices, and a team that takes your wellbeing seriously.
For players aged 21 and above only. Gambling involves risk. Never gamble more than you can afford to lose.
Help is always available: Talian Kasih 15999 (Malaysia) | GamCare (International) | Befrienders KL: 03-7627 2929