Privacy Policy

Section 01

Introduction

Trust88 ("the Company", "we", "us", "our") operates the online casino and sports betting platform accessible at trust88.cam. This Privacy Policy ("Policy") describes in detail how we collect, receive, use, store, share, transfer, and otherwise process personal data belonging to users ("you", "the User", "the Player") who register an account, visit the platform, or interact with our services in any way.

Trust88 is an English-language platform primarily serving players based in Malaysia. We take the privacy and security of your personal information seriously. This Policy is intended to be transparent, accessible, and written in plain English — so that every player on the platform, whether based in Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, or elsewhere in Malaysia, can understand exactly how their data is handled.

By registering an account, making a deposit, accepting a bonus, or otherwise accessing the trust88 platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you should not create an account or use the platform.

Section 02

Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings defined below:

Section 03

Data We Collect

Trust88 collects personal data through multiple channels in the course of providing its services. The categories of data we collect, and the circumstances in which each is collected, are set out below.

3.1 Registration & Account Data

When you create a trust88 account, we collect the information you provide during registration. This includes:

3.2 Identity Verification (KYC) Data

As part of our mandatory Know Your Customer verification process — required before your first withdrawal and periodically thereafter — we collect:

• A copy of a valid Malaysian government-issued photo identity document (MyKad, Passport, or Driver's Licence)
• Proof of current residential address (utility bill or bank statement dated within the last three months)
• A verification selfie (photograph of you holding your identity document, as required)
• Documentation verifying your payment method, where requested

3.3 Financial & Transaction Data

In connection with deposits, withdrawals, and betting activity, we collect financial data including:

3.4 Technical & Usage Data

When you access the platform, our servers and analytics tools automatically collect certain technical information:

• IP address and approximate geolocation
• Browser type, version, and language settings
• Device type, operating system, and screen resolution
• Pages visited, time spent, click paths, and session duration
• Referring URL (the site or search engine that directed you to trust88)

3.5 Communications Data

Records of your communications with Trust88 — including live chat transcripts, email correspondence, and support ticket histories — are retained for customer service quality, dispute resolution, and compliance purposes.

Section 04

How We Use Your Data

Trust88 processes your personal data for the following specific purposes:

Section 05

Legal Basis for Processing

Trust88 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to enter into and perform the contract with you — your player account agreement and the services we provide under it.
• Legal Obligation: Processing required for compliance with applicable legal and regulatory obligations, including KYC, AML, CTF, and responsible gambling requirements.
• Legitimate Interests: Processing carried out for Trust88's legitimate business interests — such as fraud detection, platform security, service improvement, and business analytics — provided such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — such as receiving direct marketing communications. Where consent is the legal basis, you may withdraw it at any time without penalty, though this will not affect the lawfulness of processing conducted prior to withdrawal.

Section 06

Data Sharing & Disclosure

Trust88 does not sell, trade, or rent your personal data to third parties. However, we do share personal data with carefully selected third parties in the following limited circumstances:

6.1 Service Providers (Data Processors)

We engage third-party service providers who process personal data on our behalf under written data processing agreements. These include payment processing providers (for e-wallet, bank transfer, and cryptocurrency transaction processing), identity verification and KYC service providers, cloud hosting and infrastructure providers, customer support platform operators, and analytics and fraud detection tools. All processors are contractually bound to process data only on Trust88's documented instructions and to implement appropriate security measures.

6.2 Legal and Regulatory Disclosures

We may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other authorities where required or permitted to do so by applicable law — for example, in response to a valid court order, a regulatory investigation, or in connection with the detection, investigation, or prosecution of financial crime.

6.3 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of Trust88's business, your personal data may be disclosed or transferred to the acquiring entity as part of that transaction. We will provide notice of any such transfer that materially affects your data rights before it takes effect.

6.4 No Sale of Data

Trust88 will never sell, licence, or otherwise commercially transfer your personal data to unrelated third parties for their own marketing or commercial purposes. This commitment is absolute and unconditional.

Section 07

Cookies & Tracking

Trust88 uses cookies and similar tracking technologies to ensure the platform functions correctly, personalise your experience, and gather analytics data to improve our services. The types of cookies we use are:

Essential cookies cannot be disabled as they are necessary for the platform to operate. You may manage your preferences for non-essential cookies through your browser settings. Please note that disabling functional cookies may affect your experience on the platform — for example, your currency preference may not be retained between sessions.

Section 08

Data Retention

Trust88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting obligations. The following general retention principles apply:

• Active Account Data: Retained for the lifetime of your account and for a period of five (5) years following permanent account closure.
• KYC and Identity Documents: Retained for a minimum of five (5) years following the end of the business relationship, in compliance with applicable anti-money laundering regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for an open dispute or regulatory matter.
• Marketing Preferences: Retained until you withdraw consent or request deletion, subject to retention obligations that may override deletion.

After the applicable retention period expires, personal data is securely and irreversibly deleted or anonymised in accordance with our internal data disposal procedures.

Section 09

Data Security

Trust88 implements comprehensive technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• Transport Encryption: All data transmitted between your device and the trust88 platform is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit encryption. You can verify this by checking for the HTTPS padlock in your browser's address bar.
• At-Rest Encryption: Personal data stored on Trust88's servers is encrypted at rest using industry-standard algorithms.
• Access Controls: Access to personal data within Trust88's systems is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Password Security: User passwords are stored as one-way cryptographic hashes — Trust88 staff cannot view your password in plain text.
• Fraud Monitoring: Automated systems run continuous checks for anomalous account activity, unauthorised access attempts, and suspicious transaction patterns.
• Regular Security Reviews: Our security infrastructure is subject to periodic internal review and assessment.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, Trust88 will notify affected users without undue delay and will take all reasonable steps to mitigate the impact of the breach.

Section 10

Your Rights

As a user of the trust88 platform, you hold the following rights in relation to your personal data. These rights may be exercised by contacting our support team using the contact details provided in Section 15.

To exercise any of the above rights, please contact us using the details in Section 15. We will respond to all verified data subject requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for the delay.

Section 11

Third-Party Services

The trust88 platform integrates certain third-party services required for its operation. These include game content providers, live dealer stream providers, payment gateway operators, and customer support tools. Each of these third parties may process personal data in connection with the service they provide to Trust88.

All third-party service providers engaged by Trust88 are required to maintain data protection standards consistent with applicable law and to process your data solely for the purpose of providing their contracted service. We do not permit third-party processors to use your data for their own independent purposes.

The trust88 platform does not contain links to external third-party websites for general browsing purposes. Our navigation is confined to internal platform pages. If you navigate away from trust88 independently, this Privacy Policy does not apply to any data collected by third-party sites, and we accept no responsibility for their privacy practices.

Section 12

Minors & Age Policy

The trust88 platform is strictly for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data belonging to any person under the age of 21.

If Trust88 becomes aware that personal data has been collected from or in relation to a person under the age of 21, we will take immediate steps to delete that data, close the associated account, and where legally required, report the matter to relevant authorities.

If you are a parent or guardian and believe that a person under the age of 21 for whom you are responsible has registered an account on trust88, please contact us immediately using the details in Section 15 so that we can investigate and act accordingly.

Section 13

International Data Transfers

In the course of operating our platform and engaging third-party service providers, your personal data may be transferred to, and processed in, countries other than Malaysia. Such transfers may occur in connection with cloud hosting infrastructure, payment processing, KYC verification services, or customer support tools operated by our processors.

Where personal data is transferred outside of Malaysia, Trust88 takes steps to ensure that appropriate safeguards are in place to protect your data, including requiring that recipient organisations implement data protection standards equivalent to those applied by Trust88 under this Policy. These safeguards may include contractual clauses, binding corporate rules, or reliance on applicable adequacy determinations.

By using the trust88 platform, you acknowledge and consent to your personal data being transferred and processed outside of Malaysia in the circumstances described above.

Section 14

Policy Amendments

Trust88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing activities, applicable law, or regulatory guidance. The current version of this Policy is always published at trust88.cam/privacy-policy, with the "Last Reviewed" date updated to reflect the most recent revision.

Where changes are material — meaning they significantly affect how we process your personal data or your rights in relation to it — we will notify registered players by email to the address on file, or via a prominent notice on the platform, no less than seven (7) days before the changes take effect.

Your continued use of the trust88 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any revision, you should cease using the platform and request account closure in accordance with our Terms & Conditions.

Section 15

Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or the processing of your personal data, please contact our support team. We are committed to responding to all privacy-related communications promptly and transparently.

For questions relating to our Terms of Service, please visit our Terms & Conditions page. For information on responsible gambling tools or to request self-exclusion, please visit our Responsible Gambling page.